If you are in the shared mailbox for example, the "from" field will automatically default to the shared mailbox (no manual drop-down necessary) and the sent and deleted items will show up in the shared mailbox's sent and deleted item folders instead of your personal sent and deleted items folders.įirst option to connect a shared mailbox in Outlook:ģ. The second option will add the mailbox so that you are "acting" as this particular mailbox. Also, your shared mailbox sent mail and deleted mail will always be in your personal sent and deleted mail folders. You will be able to read email from the shared mailbox but whenever you want to send an email "from" the shared mail box, you would always have to click on "from" button and drop the box down from your personal email to the shared mailbox email. The first option will add the mailbox more for viewing purposes. This KB is to distinguish the differences/ advantages of using one way over the other, and then instruct a user how to connect a shared mailbox using either way. You will need to have full access rights to the mailbox in order to show it in Outlook on the Web's folder pane.There are two ways to add a shared mailbox in Outlook (Duke-supported versions of Outlook). If you need it occasionally or prefer to keep the shared mailbox separate from your mailbox, use the second method and open it in a new browser tab.
Which way is better? If you want or need the mailbox always in the folder list, use the first method to add the shared folder. The shared mailbox will be listed at the end of the folder list. If the correct account doesn't come up as you begin typing, click Search directory button.
Click Open to open the mailbox in a new tab. Most people easily find the menu to open a shared mailbox in a new browser tab - click on the user photo in the upper right corner and select Open another mailbox then type the name of the mailbox you want to open.
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